• CRM Leader for Capital Markets initiative. Development and launch of Global Centre of Excellence. Marketing Automation Technologies R&D Centre.
  • Multi  – year marketing plan for Global 1000 Hospitality Group – CRM strategy, Business process re-engineering, Tech infrastructure.
  • CRM tech evaluation for major regional auto dealer network.
  • Data warehouse/ CRM advisor to Tier 1 International bank.
  • CRM technology advisor to major Asian wireless advisor.
  • Sr. Advisor to CRM group of international management consultancy.
  • Sr. Advisor to international Accounting firm (Telecommunications Group).
  • Planning and development of Marketing and Technology R&D Centre at leading Canadian university.
  • Marketing/ sales diagnostic for real estate operations of major international resort operator.
  • CRM strategy review for (2) Auto Associations (800,000 + members each).
  • Customer transaction analysis for $1 billion (revenues) Canadian retailer.
  • Planning for CRM services for major North American professional sports leagues,
  • CRM vision for international transportation carrier.
  • Contributing writer for new university Marketing/ Sales Management text book.